User settings
These are features that allow the user to updates their own settings.
Personal details features​
This page displays details for the user, which are common across their accounts (if they have more than one).
From this page, a user can:
- see and update contact details,
- change their password
- create a password for their new account
- see their communications preferences with a link to a page where they can be updated
- see their consent preferences with a link to a page where they can be updated
- manage multi-factor authentication
Here is what that looks like in an app:
Request reset password feature​
We link to this process from the login pages. The flow is:
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Request a password reset email. The user enters their email address and if we recognize the email address, we will email them a link. That page looks like this:
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That link will take them to the reset password page. There will be a token in the url that verifies them as the owner of the email address connected to the account. That page looks like this:
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The user submits the form and their new password is saved. They can use it to log in as usual.
Create password feature​
This is the flow for creating a password for users who have not yet created a password.
The flow is:
- The user arrives at the create password page. They can enter their email address and receive a link to create a password.