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User settings

These are features that allow the user to updates their own settings.

Personal details features

This page displays details for the user, which are common across their accounts (if they have more than one).

From this page, a user can:

  • see and update contact details,
  • change their password
  • see their communications preferences with a link to a page where they can be updated

Here is what that looks like in an app:

Request reset password feature

We link to this process from the login pages. The flow is:

  1. Request a password reset email. The user enters their email address and if we recognise the email address, we will email them a link. That page looks like this:

  2. That link will take them to the reset password page. There will be a token in the url that verifies them as the owner of the email address connected to the account. That page looks like this:

  3. The user submits the form and their new password is saved. They can use it to log in as usual.